Return & Refund Policy – Saze Warehouse

At Saze Warehouse, we operate a strict return policy to maintain low prices and protect against misuse, while fully complying with the Australian Consumer Law (ACL).

1. Australian Consumer Law (Your Rights)

Nothing in this policy excludes or overrides your rights under the Australian Consumer Law.

You are entitled to a repair, replacement, or refund if a product:

  • Has a major failure
  • Is significantly different from the description or sample
  • Is unsafe or not fit for its intended purpose

For minor issues, we may offer a repair or replacement within a reasonable time.

2. Change of Mind Returns (Not Accepted)

We do not accept returns for change of mind, including:

  • Wrong size or measurement selected
  • Change in preference or style
  • No longer needed

Customers are responsible for ensuring correct measurements, suitability, and access before purchasing.

3. Damaged or Faulty Items

  • Any damage or fault must be reported within 48 hours of delivery with clear photos/videos
  • Claims made after this period may be rejected
  • Items must not be used, assembled, or altered after damage is identified

We reserve the right to:

  • Repair the item
  • Replace the item
  • Provide partial compensation where appropriate

4. Non-Returnable Items (Strict)

Due to hygiene and safety regulations, the following items are strictly non-returnable and non-refundable under any circumstances unless required by ACL:

  • Mattresses (all types and sizes)
  • Bedding products

5. Furniture & Large Items (Beds, Sofas, etc.)

  • Returns are only accepted for confirmed major faults or damage
  • Minor issues such as:
    • Small marks, stitching variations, or packaging-related dents
    • Slight color differences due to lighting or screen display
      are not considered faults
  • Once furniture is assembled or used, it is considered accepted and cannot be returned unless a major defect exists
  • Customers must ensure:
    • Correct measurements before purchase
    • Adequate access (doorways, stairs, lifts)
      Failed deliveries due to access issues will incur re-delivery fees

6. Gym Equipment

  • Returns only accepted for major faults or damage on arrival
  • Damage caused by:
    • Improper use
    • Incorrect assembly
    • Normal wear and tear
      is not covered

7. Return Process

  1. Contact us within required timeframe
  2. Provide proof of purchase and evidence (photos/videos)
  3. Wait for written approval before returning any item
  4. Unauthorized returns will be rejected

8. Return & Collection Costs

  • If a fault is confirmed under ACL, Saze Warehouse will cover reasonable costs
  • If no fault is found, customers must cover:
    • Return transport
    • Handling and restocking fees (if applicable)

9. Refunds

  • Refunds are only issued after inspection and approval
  • We may deduct costs for:
    • Missing packaging
    • Damage caused after delivery
  • Refunds will be processed to the original payment method

10. Important Notes

  • All products must be inspected upon delivery or pickup
  • Signing or accepting delivery confirms the item is in acceptable condition unless reported within 48 hours
  • Saze Warehouse reserves the right to decline any claim that does not meet the above conditions, except where required under Australian Consumer Law

For any enquiries, please contact our support team.
EMAIL: sazewarehouse@gmail.com
contact number: 0402970091
MONDAY-FRIDAY : 10am-5pm

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